Effective Date: 23 May 2025
Website: https://www.swayqox.com
Thank you for shopping with Swayqox.com. Your satisfaction is our priority. This Refund and Return Policy outlines the terms and conditions under which we accept returns and issue refunds.
1. Return Eligibility
Due to the perishable nature of grocery products, we handle returns and refunds on a case-by-case basis, prioritizing quality and customer satisfaction.
Eligible for Return
- Non-perishable items (e.g., canned goods, packaged products)
- Items delivered incorrectly (wrong product)
- Items damaged or defective upon delivery
Not Eligible for Return
- Perishable goods (e.g., fresh fruits, vegetables, dairy, meat) unless damaged or spoiled on arrival
- Opened or used products (unless defective)
- Products not in their original condition or packaging
2. Return Process
To initiate a return, please contact us within 24 hours of delivery via:
- Email: [email protected]
- Attach photo proof of the item (if damaged or spoiled)
Once your return is approved, we will arrange for pickup or advise on the next steps.
3. Refund Process
Once your return is received and inspected, we will notify you via email or phone. If your refund is approved, it will be processed using the original method of payment within 7–10 business days.
| Refund Method | Processing Time |
|---|---|
| Credit/Debit Card | 5–10 business days |
| Bank Transfer | 3–7 business days |
| Store Credit | Within 24 hours |
4. Order Cancellations
You may cancel your order up to 1 hour after placing it, provided it has not yet been packed or dispatched. To cancel, contact us immediately at [email protected] or call [Insert Phone Number].
If your order has already been processed or is out for delivery, it cannot be canceled and may be eligible for return (if non-perishable).
5. Exchanges
We only replace items if they are defective, damaged, or sent in error. If you need to exchange an item, contact us at [email protected] with your order number and details.
6. Late or Missing Refunds
If you haven’t received a refund:
- First check your bank account or card statement.
- Then contact your bank or card issuer – processing times may vary.
- If you’ve done all of this and still have not received your refund, please contact us.
7. Questions or Concerns?
If you have any questions about your order, delivery, returns, or refunds, please reach out to us. We’re here to help.
Email: [email protected]